Order Cancellation Policy

Thank you for choosing Livonique. We want to ensure that your shopping experience is smooth and enjoyable. If you need to cancel an order, please refer to the policy below for detailed instructions.

1. Order Cancellation Conditions

- If your order has not been shipped and is within 48 hours of placing it, you can cancel the order directly without any additional steps.
- If your order exceeds 48 hours or has already been shipped, it cannot be canceled. In this case, you can wait for the product to arrive and then contact us to process a return and refund. For more information, please refer to our Return and Exchange Policy.

2. Order Cancellation Process

1. If you wish to cancel your order, please contact our customer service team via email or phone, providing your order number, payment proof, and any relevant information.
2. Once we receive your request, our customer service team will process it as quickly as possible. If your cancellation request is approved, we will notify you immediately and arrange for a refund.

3. Refund Process

- Refund Method: Refunds will be processed back to the payment method used (such as Mastercard, JCB, VISA, etc.).
- Processing Time: Refunds will generally be processed within 3 to 5 business days, although the exact time may vary depending on the bank’s processing speed. If you do not receive your refund within this period, please contact us.

4. Contact Us

If you have any questions or need assistance with canceling your order, please feel free to contact us. Our contact details are as follows:

Contact Address: 9555 SW ALLEN BLVD APT 30, BEAVERTON, OR 97005, United States

Customer Service Phone: +1 (315) 679-3780

Customer Service Email: hello@livonique.com

Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

If you have any further questions, feel free to contact us. We are committed to ensuring a smooth and enjoyable shopping experience for you.