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1. Introduction and Scope
Welcome to Livonique (hereinafter referred to as "we"). These terms of service apply to all online activities conducted through our official website, including browsing, placing orders, and using related services. This policy aims to clarify the rights and obligations between users and us, ensuring that your transactions are secure, transparent, and efficient.
2. User Accounts and Website Responsibility
When using our website, users must ensure that the information they provide is accurate, complete, and up-to-date. We are not responsible for any delays or issues arising from incorrect data provided by users. Users are required to comply with applicable laws and regulations when using our website and must refrain from engaging in illegal activities or interfering with the normal operation of the website.
3. Products, Inventory, and Pricing
We strive to provide accurate and timely product information, including descriptions, images, stock levels, and pricing. However, due to potential delays in updates, some information may differ from the actual situation. If this occurs, we will contact you before order confirmation to offer appropriate solutions.
4. Orders and Payments
Before confirming an order, users should carefully check the order details, including products, quantities, prices, and delivery information. By confirming the order and making payment, users accept these terms of service and their associated conditions. We accept the payment methods provided on the website.
5. Shipping Policy
We currently offer shipping services within Australia only.
6. Order Cancellation Policy
7. Return and Exchange Policy
8. Refund Policy
All approved refund requests will be processed within 1 to 3 business days. Refunds will be returned to the original payment method. Depending on your bank’s processing time, the refund may take 3 to 5 business days to appear in your account. If you do not receive the refund within this period, please contact us for assistance. For more information on refunds, please refer to our Return and Exchange Policy.
9. Disputes and Applicable Law
This policy is governed by Australian law and interpreted accordingly. In the event of a dispute, we will prioritize resolving the issue through amicable negotiation. If negotiation fails, the dispute will be submitted to the competent court in Australia for resolution. We reserve the right to update this policy at any time and will notify users of any changes by posting them on our website.
10. Data Protection and Privacy
We are committed to protecting users' personal information and will only collect, store, and use data within the necessary scope to provide services. For more information, please refer to our Privacy Policy.
11. Intellectual Property
All content on this website, including but not limited to text, images, designs, and graphics, is protected by intellectual property laws. Unauthorized copying, distribution, or commercial use is prohibited.
12. Limitation of Liability
To the extent permitted by law, we are not responsible for any indirect losses resulting from the use of this website, order delays, minor product differences, or other related issues. This provision does not affect your statutory rights.
13. Updates to Service Terms
We reserve the right to update or modify these service terms at any time. Any changes will be posted on the website and will take effect immediately upon publication.
14. Contact Information
If you have any questions or need assistance, please contact us via the following:
Contact Address: 9555 SW ALLEN BLVD APT 30, BEAVERTON, OR 97005, United States
Customer Service Phone: +1 (315) 679-3780
Customer Service Email: hello@livonique.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
