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Thank you for choosing Livonique. To ensure a smooth and hassle-free shopping experience, please carefully review the following shipping terms and conditions.
1. Delivery Areas
We currently offer shipping services only within Australia. Delivery to other countries or regions is not supported at this time.
2. Shipping Fee Description
Orders of AUD 160 or more (inclusive) qualify for free shipping.
Orders below AUD 160 will incur a flat shipping fee of AUD 10.99.
This ensures transparency and consistency for all purchases.
3. Processing Time
- All orders will be processed within 1 to 3 business days.
- Once your order is processed, we will arrange for dispatch as soon as possible.
4. Shipping Time
- After dispatch, the estimated shipping time is 6 to 10 business days.
- Actual delivery times may vary depending on the carrier and weather conditions, but we will make every effort to ensure timely delivery.
5. Order Cutoff Time
Our business hours are 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT).
Orders placed before 6:00 PM will be processed the same day.
Orders placed after 6:00 PM or during weekends/public holidays will be processed on the next business day.
6. Shipping Carriers
To ensure timely and secure delivery, we cooperate with well-known logistics providers, including Australia Post, UPS, and DHL Express.
7. Track My Order
After placing your order, you will receive an email containing your order number, payment invoice, and carrier details.
You can track your order status easily by entering your email or phone number along with the order number on the "Track My Order" page on our website.
8. Liability Disclaimer
- Product Damage or Loss: If your product is damaged or lost during shipping, please contact us immediately. We will work with you to resolve the issue based on the circumstances.
- Shipping Modifications and Cancellations: Once an order is processed or shipped, it cannot be modified or canceled. Please confirm all details before placing your order.
- Delivery Address and Responsibility: Please ensure that you provide the correct delivery address. We are not responsible for any issues arising from incorrect address information.
9. Delivery Acknowledgment
When receiving your package, please inspect the packaging for any signs of damage. If you find any issues (e.g., damaged packaging, missing items), please contact us immediately and retain relevant evidence so we can assist in resolving the issue.
10. Contact Information
If you have any questions, feel free to reach out to our customer service team. Our contact information is as follows:
Contact Address: 9555 SW ALLEN BLVD APT 30, BEAVERTON, OR 97005, United States
Customer Service Phone: +1 (315) 679-3780
Customer Service Email: hello@livonique.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
If you have any questions or need further assistance, please don't hesitate to contact us. We are committed to providing you with excellent service and support.
