Refund Policy

Thank you for choosing Livonique. To ensure a smooth and hassle-free shopping experience, we provide the following detailed return and exchange policy. Please review carefully before requesting a return or exchange.

1. Return and Exchange Validity Period

You can request a return or exchange within 40 days from the date you receive your order. Requests submitted after this period will not be accepted. To avoid delays, please initiate your request as soon as possible within this timeframe.

2. Conditions for Return and Exchange

You may request a return or exchange under the following circumstances:

• Product appearance issues (e.g., damage, scratches, etc.);

• Product quality issues;

• Product has odor, significant color differences, or other issues;

• Incorrect product received;

• No-reason return or exchange.

3. Return Process

• Please contact us via email or phone to request a return and provide the following information: order number, payment proof, reason for return, and relevant videos or photos.
• Our customer service team will process your request as soon as possible. If your return request is approved, we will notify you via your contact details and provide you with the return address.
• Please carefully pack the product, including all accessories, materials, and the return label from the original packaging, and send it to the provided return address.
• Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If approved, we will promptly arrange for a refund. Please refer to our refund policy for more details.

4. Exchange Process

• To request an exchange, please contact us via email or phone and provide your order number, payment proof, reason for exchange, and relevant videos or photos.
• If your exchange request is approved, we will contact you and provide the return address.
• Please return the product along with all accessories, materials, and return labels in the original packaging to the designated return address.
•  After receiving the returned product, we will inspect it. If it meets the exchange conditions, we will arrange for the new item to be shipped within 1-3 business days. For more details on shipping time, please refer to our Shipping Policy.

5. Refund Process

Refund Method: Refunds will be processed to the payment method used (such as Mastercard, JCB, VISA, etc.).
Processing Time: Refunds will typically be processed within 3 to 5 business days. The actual time it takes for the refund to appear in your account depends on the processing speed of your bank. If you do not receive your refund after the expected time, please contact us.

6. Fees Policy

• For returns or exchanges due to product appearance issues, quality issues, odor, color differences, or incorrect products, we will cover the shipping costs.
• For no-reason returns or exchanges, the shipping costs will be borne by you.

7. Liability Disclaimer

All return and exchange requests must meet the above conditions.
If the product is damaged or lost during the return shipping process and the responsibility lies with us, we will cover the costs. If the responsibility lies with the customer, the customer will be responsible for the costs.

8. Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us. Our contact details are as follows:

Contact Address: 9555 SW ALLEN BLVD APT 30, BEAVERTON, OR 97005, United States

Customer Service Phone: +1 (315) 679-3780

Customer Service Email: hello@livonique.com

Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)

If you have any further questions, feel free to contact us. We are dedicated to providing excellent support and ensuring your shopping experience is seamless.