Contact Address: 9555 SW ALLEN BLVD APT 30, BEAVERTON, OR 97005, United States
Customer Service Phone: +1 (315) 679-3780
Customer Service Email: hello@livonique.com
Online Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
Shopping Guide
1. Browse Products
You can easily browse through a wide range of products on our website. Each product page includes detailed descriptions, images, specifications, and prices to help you make an informed decision.
2. Create an Account
Before placing an order, you can either create an account or shop as a guest. Creating an account allows you to enjoy a seamless checkout experience and view past orders.
3. Add Items to Cart
When you find a product you like, simply click the “Add to Cart” button, and the item will be added to your cart. You can review and edit the items in your cart at any time.
4. Confirm Your Order
After selecting your items in the cart, proceed to the checkout page. Please review your order carefully, including the products, quantities, prices, and delivery details to ensure everything is accurate.
5. Choose Payment Method
We accept a variety of payment methods available on the website, including major credit cards (Mastercard, VISA, JCB, etc.), ensuring a safe and convenient payment process.
6. Confirm and Pay
Once you confirm your order and make the payment, you will receive a confirmation email with your order number and other details.
7. Order Processing
Our processing time is 1 to 3 business days. After confirming your order, we will ship it as soon as possible. You can track the status of your order on our website.
8. Shipping
We currently offer shipping within Australia only. Expected shipping time is 6 to 10 business days after dispatch. Free shipping applies to orders of A$160 or more. Orders below A$160 incur a flat shipping fee of A$10.99.
9. Order Cancellation
If your order has not been dispatched yet, you can cancel it free of charge by contacting us via email with your order number. If the order has already been dispatched, you can refuse the package or initiate a return according to our Return and Exchange Policy.
10. Return and Exchange
If the product is damaged, incorrect, or there is any quality issue, you can request a return within 40 days of receiving the product. The product must remain unused, in its original packaging, and with tags attached. You will be eligible for a full or partial refund.
If you want to exchange the product, it must be returned in its original packaging. In case of a quality defect or damage during shipping, we will exchange the product free of charge.
11. Refund
Refunds will be processed within 3 to 5 business days after the return is verified. The refund will be credited to the original payment method. Depending on the processing time of your bank, the refund may take 3 to 5 business days to appear in your account.
12. Contact Us
If you have any questions or need assistance, please feel free to contact us:
Address: 9555 SW ALLEN BLVD APT 30, BEAVERTON, OR 97005, United States
Customer Service Phone: +1 (315) 679-3780
Customer Service Email: hello@livonique.com
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
13. FAQs
How can I track my order?
Once your order is confirmed, you will receive an email with your order number and shipping details. You can track your order on the "Order Tracking" page using your order number or email address.
How can I modify or cancel my order?
If your order has not been shipped yet, you can contact our customer service to modify or cancel your order. If the order has already been shipped, you can return it according to our Return and Exchange Policy.